Make a payment or contact customer care

Make a payment or contact customer care

Please use one of the below links to make a payment or to contact customer care


Make a payment

Pay online
(Available 24/7)


Click the above button to make a payment through our online payments system.


Automated payments
(Available 24/7)


*Calls cost £0.02 per minute, plus your phone company’s access charge - view all call costs


Operator assisted payments:
(Available Mon-Fri — 9am - 5pm)


To speak to an operator, please select option 2.

*Calls cost £0.03 per minute, plus your phone company’s access charge - view all call costs


Important: If you are making a payment please make sure you provide your name and reference number so we know what the payment is for. If you don't do this, we may not have enough information to update our records to show you've made payment.

If we can't tell which account, customer or client a payment is for, we will hold the money (called an 'unattributed payment') in suspense for up to 180 days. This means we won't touch it for that time. After that time, we may keep this money. If a customer later shows us proof that they made an unattributed payment, we will apply it correctly or refund the customer.

Contact customer care

Contact customer care:
(Available Mon-Fri — 9am - 5pm)


To speak to an operator, please select option 2

*Calls cost £0.03 per minute, plus your phone company’s access charge - view all call costs


Correspondence address

Marston Group | Embassy House
60 Church Street | Birmingham
West Midlands | B3 2DJ

Fax number
0121 200 7401


Send us an email